Frequently Asked Questions

Your order will be shipped once your payment has been successfully paid for by you. You will be notified via an email once it’s been dispatched.

Overseas

For overseas delivery please email info@ilona.com.au for a direct quote.

How much does it cost for delivery?

We use Australia Post and offer a flat rate of $10 (ex GST) per delivery. If you spend of $300 in one transaction we will deliver it to you for free. Delivery fees may be subject to change without notice and will be posted on the website at the time of change.

How long will it take to deliver?

Please allow up to 3 days if you live in the Metropolitan area and 5 days for regional addresses. Please note if no one is home to receive the parcel, local postal guidelines apply. We do not deliver to PO boxes. To track your order call Australia Post 13 11 18 and quote consignment number.

Do you offer a same day delivery service?

Yes we do. If you would like your order delivered to you on the same day, usually within 3 hours, we can courier it out to you. To arrange please call 03 9846 6818.

Become a VIP member

When you sign up as a VIP you'll start enjoying the benefits immediately. You will receive:

• 10% off full priced items both in store and online
• Exclusive VIP invitations and discounts
• Newsletter monthly on key looks and new arrivals
• New arrivals alert - as Ilona Anthony only buys one or two of any item this is particularly useful!
• Pre-sale event invitations

Move through the chechout process faster

Store Multiple shipping addresses

Gift Certificates 

The Ilona Anthony gift certificate is the perfect present for someone special. Simply choose an amount on the gift certificate page and fill in the details. The certificate is valid for 6 months from date of purchase and will be sent via email to the recipient. Alternatively, purchase a Gift Card that may be redeemable in our Templestowe store only and is not redeemable for cash. Delivery for gift cards within Australia only is $3.50 via Australia Post Registered Mail.

Please note

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense or provide any refund.

In the event you place an order for an item and we don’t have it in stock we will contact you as soon as possible to advise you of this and let you know when we expect our next delivery. You are welcome to order an alternative item or have us cancel this order for you.

How do I pay?

You can pay via PayPal or on-line by using one of the following credit cards:

• MasterCard

• Visa

Can I pick up the product to reduce time of delivery?

Providing we have the product in our store, you’re welcome to come in but please call first. (03 9846 6818)

What if I wish to return the faulty/damaged goods?

Full refunds will only be offered if goods are faulty as per consumer affair guidelines. You must get authorisation from Ilona Anthony and it must be made within 21 days from the date of the receipt. If goods are delivered damaged or faulty, simply email customerservice@ilona.com.au with your name and the fault of the product you wish to return. Once you receive an authorisation number from Ilona Anthony, please place the goods (in their original condition) in a postpak or box (to protect the original packaging) and return to ilona anthony PO Box 742, Templestowe Vic 3106

When returning goods please use a reliable method of postage, as ilona anthony is not responsible for any items you return that go missing or become damaged in transit. The customer is responsible for postage costs back to our warehouse when returning an item for a refund or exchange. Refunds will be credited to the credit card you used to purchase the goods within 1-5 working days of receiving them at our warehouse.

What size shoe fits?

Please refer to website for shoe size conversion: http://brannock.com/cgi-bin/start.cgi/brannock/charts.html

Why buy from Ilona Anthony?

Unique collection of exclusive quality products

One low shipping rate

Easy returns

Customer feedback

At ilona anthony we pride ourselves on exceptional customer service and continually strive to improve the service we offer our customers. If you’re unhappy with any aspect of our service or product we want to know about it. Please contact us at customerservice@ilona.com.au and address your concerns and we will get back to you promptly. We also welcome any positive feedback and ideas that we can pass on to the team and post as testimonials on our website.

ilona anthony reserves the right to make changes to the above policies at any time.